Term and Conditions

1. User Obligations and Responsibilities

By using our website, you agree to the following:

• You are at least 18 years old or of legal age in your jurisdiction to form a binding contract.
• All information you provide during account creation or checkout is accurate, current, and complete.
• You will not use the site for any illegal or unauthorized purpose.
• You are responsible for maintaining the confidentiality of your account login information.
• You will not reproduce, duplicate, copy, or resell any part of our site without express written permission.
• You understand that our products are available for shipment to most regions worldwide, but excluding Asia and certain remote areas.

2. Products and Services Description

Safavieh Furniture Shop offers a curated collection of high-quality home furnishings, including:

• Bean Bags
• Covers & Refills
• Chairs
• Chaise Lounges
• Living Room Sets
• Tables

We strive to represent our products as accurately as possible through photographs and descriptions on our site. However, slight variations in color, texture, or finish may occur due to screen settings and manufacturing processes. If you have specific questions about a product, please contact our customer service team before purchasing.

3. Order and Payment Terms

Placing an Order

When you place an order, you are making an offer to purchase the goods. We will send you an email confirmation to acknowledge that we have received your order. A contract between us is only formed when we send you a separate email confirming that your order has been dispatched.

Pricing and Payment

All prices are listed in US Dollars (USD). We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Your payment card will be charged at the time of order placement. By providing your payment information, you confirm that you are authorized to use the payment method.

Shipping and Delivery

We are dedicated to a seamless shopping experience. Our shipping policy is as follows:

• Order Processing: Please allow 1-2 business days for us to process your order before it is dispatched from our warehouse.
• Shipping Methods:
  • Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note: All delivery timeframes are estimates and commence from the date of shipment, not the date of order. Delays due to customs or other unforeseen transit issues are possible. We will do our best to keep you informed of any significant delays.

4. Returns, Exchanges, and Refunds

Your satisfaction is our top priority. Please review our policy carefully.

• Eligibility: Items must be returned or exchanged within 15 days of the date you received them. Products must be in original, unused, and resalable condition with all original tags and packaging intact. Proof of purchase (your order number) is required.
• Process: To initiate a return or exchange, email us at [email protected] within the 15-day window. Our team will provide instructions and a Return Authorization Number if approved.
• Shipping Costs for Returns: Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the incorrect item. For approved exchanges, we will cover the shipping costs to send your replacement item.
• Refunds: Once we receive and inspect your returned item, refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days. Please allow additional time for your bank or provider to post the refund.
• Damaged or Defective Items: Contact us immediately at [email protected]. We will arrange a free return and a replacement or full refund.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, photographs, and software, is the property of Safavieh Furniture Shop or our content suppliers and is protected by international copyright and intellectual property laws. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part, without our prior written consent.

6. Limitation of Liability

Safavieh Furniture Shop, including our directors, employees, and agents, shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the site or any products purchased through the site. This includes, but is not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the site.

Our total liability to you for any claim arising out of or relating to these terms or use of the site, whether in contract, tort, or otherwise, shall not exceed the amount you paid to us for the product(s) in the transaction that gave rise to the claim.

This limitation of liability does not purport to affect any liability that cannot be excluded or limited under applicable law.

7. Governing Law and Contact

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Address: 3269 Pike Street, San Diego, US 92111