At Safavieh Furniture Shop, we are dedicated to bringing our design-conscious global community a seamless and stylish shopping experience. We understand the importance of clarity and convenience when it comes to shipping your new favorite piece and in the rare event that an item doesn’t meet your expectations. Our policies are crafted to be as straightforward and customer-friendly as possible.

Shipping Information

We are thrilled to ship our products worldwide (excluding Asia and a few remote regions). Our goal is to get your carefully chosen items to you efficiently and securely.

Order Processing

Please allow 1-2 business days for us to process your order before it is dispatched from our warehouse.

Shipping Methods & Timelines

We offer two reliable shipping options to suit your needs:

  • Standard Shipping ( $12.95 ): Shipped via DHL or FedEx.
    • Delivery typically occurs within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery typically occurs within 15-25 business days after shipment.
Please Note: All delivery timeframes are estimates and commence from the date of shipment, not the date of order. Delays due to customs or other unforeseen transit issues are possible but we will do our best to keep you informed.

Returns & Exchanges Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple returns and exchange process.

Eligibility

  • Items must be returned or exchanged within 15 days of the date you received them.
  • Products must be in original, unused, and resalable condition with all original tags and packaging intact.
  • A proof of purchase (your order number) is required for all returns and exchanges.

Non-Returnable Items

To ensure the health and safety of our entire community, the following items are non-returnable unless they arrive defective or damaged:

  • Bean Bags & Refills (due to their intimate nature and potential hygiene concerns).
  • Covers if the packaging has been opened or if they have been used.
  • Any custom-made or specially ordered items (this may include certain Living Room Sets or Chaise Lounges).

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Our Customer Service Team: Email us at [email protected] within the 15-day window. Please include your order number and the reason for your return or exchange.
  2. Wait for Approval: Our dedicated team will review your request and respond within 1-2 business days with further instructions and a Return Authorization Number if your request is approved.
  3. Pack the Item Securely: Carefully place the item in its original packaging, including all tags, labels, and accessories. Enclose a copy of your order confirmation.
  4. Ship the Item Back: Send the package to the address provided by our customer service team. For your protection, we highly recommend using a tracked shipping service.
    Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the incorrect item. For approved exchanges, we will cover the shipping costs to send your replacement item.

Refund Process

Once we receive your returned item and inspect it to ensure it meets our policy conditions:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • We refund to the original payment method used (Visa, MasterCard, JCB, or PayPal). For PayPal payments, the refund will be credited directly to your PayPal account.
  • Please allow additional time for the refund to be fully posted to your account, depending on your bank or payment provider’s processing times.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will apologize for the inconvenience and arrange a free return and a replacement or full refund, based on your preference.

Contact Us

If you have any questions about our Shipping or Returns & Exchanges policies, our customer service team is here to help.

Email: [email protected]
Address: 3269 Pike Street, San Diego, US 92111

Thank you for trusting Safavieh Furniture Shop to be a part of your home’s story. We are committed to helping you create a beautiful and comfortable living space.