At Safavieh Furniture Shop, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not perfectly fit your space or meet your expectations. Our Returns & Exchanges policy is designed to make the process as seamless and hassle-free as possible, reflecting our commitment to providing a secure and stylish shopping experience for our design-conscious global community.

Return & Exchange Eligibility

  • Items must be returned or exchanged within 15 days of receipt.
  • Products must be in original, unused, and resalable condition, with all tags and packaging intact.
  • A proof of purchase (order number) is required for all returns and exchanges.

Non-Returnable Items

To ensure hygiene and safety, the following products are non-returnable unless defective:

  • Bean Bags & Refills (due to intimate nature and potential hygiene concerns)
  • Covers (if opened or used)
  • Custom-made or specially ordered items (e.g., certain Living Room Sets or Chaise Lounges)

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Our Customer Service Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Approval: Our team will respond within 1-2 business days with instructions and a return authorization number (if applicable).
  3. Pack the Item Securely: Place the item in its original packaging, including all tags and accessories. Include a copy of your order confirmation or proof of purchase.
  4. Ship the Item Back: Send the package to the address provided by our customer service team. We recommend using a tracked shipping service for your protection.

Note: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect due to our error. For exchanges, we will cover the shipping costs of the replacement item.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • For PayPal payments, refunds will be credited to your PayPal account.
  • Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Return & Exchange Request Template

Use the template below to email us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Safavieh Customer Service Team,

I would like to request a [return/exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Please provide details]

Please provide further instructions on how to proceed.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Exceptions and Special Cases

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a free return and replacement or refund, depending on your preference.

Contact Us

If you have any questions about our Returns & Exchanges policy, feel free to reach out to our dedicated customer service team:

Email: [email protected]

Address: 3269 Pike Street, San Diego, US 92111

Thank you for choosing Safavieh Furniture Shop. We appreciate your trust and are here to help you create a beautiful and comfortable living space!