Product Information
What types of furniture do you offer?
We specialize in a variety of furniture pieces to transform your living space, including Bean Bags, Covers & Refills, Chairs, Chaise Lounges, Living Room Sets, and Tables. Our collections feature modern velvet sofas, rustic industrial tables, and more to suit diverse tastes.
Are your products suitable for small spaces?
Yes! We offer versatile pieces like bean bags and compact chairs that are perfect for smaller living areas. Our furniture is designed to maximize comfort while accommodating various space constraints.
Ordering & Account
How do I create an account?
You can create an account during checkout by providing your email address and creating a password. This will allow you to track orders and save preferences for future purchases.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so we cannot guarantee changes once processing has begun, but we’ll do our best to accommodate your request.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.
Shipping & Delivery
What are your shipping options?
We offer two convenient shipping methods: Standard Shipping with DHL or FedEx for $12.95 (10-15 days after dispatch) and Free Shipping via EMS for orders over $50 (15-25 days after dispatch).
Do you ship worldwide?
We ship globally with the exception of some remote areas and parts of Asia due to logistical constraints. If you have questions about delivery to your location, please contact our customer support team.
How long does order processing take?
We process all orders within 1-2 business days, during which we carefully prepare your items, check for quality, and package them securely for transit.
Will I receive tracking information?
Yes, we provide tracking updates so you can follow your order’s journey to your doorstep.
Returns & Refunds
What is your return policy?
We offer a hassle-free return policy within 15 days of receiving your items. If you’re not completely satisfied, simply contact our customer service team, and we’ll guide you through the simple process.
Who pays for return shipping?
Please contact our customer service team at [email protected] for specific details about return shipping costs, which may vary depending on your location and the reason for return.
How long does it take to process a refund?
Refunds are typically processed within 5-10 business days after we receive the returned items and complete our quality inspection.
Additional Support
How can I contact customer service?
Our friendly customer support team is available via email at [email protected]. We’re here to help with any questions about delivery, tracking, or your order.
What are your business hours?
Our customer service team responds to inquiries within 24-48 hours during regular business hours, Monday through Friday.
